faqs

As a very small business, we can get a bit swamped with queries. So to avoid a delay in having a regularly asked question answered, please check the FAQ below before emailing. Click on each question to reveal or hide the answer.Otherwise, you can use the form below to contact us.

ORDER PROCESS

Why should I create an account?

Unique Jewelry Design” will offer from time to time price reduce special items or could send coupon code for free shipping. We also offer these faithful customers a discount of 5%.


You receive our newsletter and always stay informed about new products in “Unique Jewelry Design”. This newsletter you can unsubscribe at any time if it bothers you.


If you are only registered once, you don’t need to enter your personal information again, this speeds up the checkout process and on the spot the shipping address is filled in automatically and you can view their past orders.

How can I specify my delivery address?

But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth, the master-builder of human happiness. No one rejects, dislikes, or avoids pleasure itself, because it is pleasure, but because those who do not know how to pursue pleasure rationally encounter consequences that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because it is pain, but because occasionally circumstances occur in which toil and pain can procure him some great pleasure. To take a trivial example, which of us ever undertakes laborious physical exercise, except to obtain some advantage from it? But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?

What is shopping cart ?

At the basket you see the item you wish to order.
Here you can also enter the amount and get the total price displayed.
You also have the option to redeem a coupon and to calculate the shipping costs.

Can l change to an already placed order, the delivery address after the event ?

As long as your order has not been done, you can change the desired delivery address.
Login with your password. There you can add at “Your Account” a new delivery address.
Please send us a message too. Contact form.

SHIPPING / DELIVERY

Do I have a Right of Revocation?

But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth, the master-builder of human happiness. No one rejects, dislikes, or avoids pleasure itself, because it is pleasure, but because those who do not know how to pursue pleasure rationally encounter consequences that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because it is pain, but because occasionally circumstances occur in which toil and pain can procure him some great pleasure. To take a trivial example, which of us ever undertakes laborious physical exercise, except to obtain some advantage from it? But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?

How does the shipping costs calculated ?

Our shipping fees include postal, material costs (packaging, filling or protective material) and the logistics service provided by our partner company. Each order is carefully assembled in our warehouses and controlled in the shipping department again and packed before it is picked up from the respective delivery. So your order will arrive quickly and safely to you!

Which shipping company, the googds will be shipped ?

We ship with DHL, UPC, or as registered mail.

Do you ship jewellery internationally ?

Yes! We’re based in Thailand, but jewelry orders are delivered to customers all over the world.
You can make your purchase in the Webshop of Unique Jewelry design for delivery to any country.

How much are the shipping costs?

Supplies to Europe by registered mail and insured cost about EUR 9.5 (360 THB 12.0 USD).

Can you send my order via Express or international courier ?

Of course, the costs can vary depending on the chosen provider (UPC, DHL) and Package weight may be different and we can elicit these on request.

How safe is the delivery ?

Because we send your package registered your delivery is safe!

How fast the delivery wil be delivered ?

It usually takes 1-3 weeks after shipment to you.
Orders of on stock pieces of jewelry can be send within 2 workdays.
For single production, the duration depends how fast we can design their piece of jewelry together. We will inform them in this case the delivery time.

RETURN

When I'm responsible for return shipping charges ?

The buyer has to bear the return shipping costs if the delivered goods ordered and if the corresponding price of the goods is less than 40 euros or if you have not yet paid at a higher price of the goods at the time of withdrawal.

Can I exchange an item, for example, in a different size ?

If an item does not fit or please you, conversion is not a problem, provided the desired exchange Item is available.
Please contact our customer service if you want exchange an item. We will check our inventory for you.
In this case the shipping costs must be paid by you.

Can I retum prepaid ?

No. Please do not send packets prepaid (cost paid by recipient) back as we logistically can not accept this. The resulting costs are entirely at your expense.

SPECIAL REQUESTS / CUSTOMIZED PRODUCTS

Could you provide me a ring according to my wishes ?

As a jewelry manufacturer, we are open to your requests.
Please contact our customer service here or write to us using the contact form or email.
We will gladly make you an offer.

Can I make my own jewelry ?

Yes, this is our specialty. For details, see “Jewellery Design”

Can you made an existing design in gold or white gold ?

Yes, generally this can be done.
However, be aware that gold is many times more expensive than sterling silver, so it will cost a fair amount more than the same design in silver.
If you are happy with this then send the details using the form below and we can work out a price.

Can you produce an existing design in other materials ?

You can change both the material and the gemstones.
We offer silver, gold or platinum jewelry.
The matching gems and quality, you can specify when ordering.
After clarification of all details, we will promptly disclose the cost estimate.

Can you rework an old piece of jewelry ?

Browse through your jewelry box! We will leave your old treasures shine in new splendor.
According to your ideas, we produce non-binding preliminary sketches and price quotes.

Could you change the type of chain on a necklace ?

Normally, yes.
We have a selection of various chains on the hand. Let us know in our contact form with your request.
Different chain may have a different price. Furthermore, the chain is also attached to the trailer. We will be happy to advise.

Do you also offer your jewelery in a shop ?

Yes, our address is:

Unique Jewelry Design Company Limited
4/4 Moo 2, Chiang Mai – San Kamphaeng Road,
Tambon Ton Pao, San Kamphaeng Amphoe Chiang Mai 50130, Thailand

Telephone +66 (0) 53-961130

ENGRAVINGS

Can you engrave my rings ?

YES. For wedding rings, we offer a free engraving service.
Send us a message if you want a subsurface engraving for your desired items and the text that will be used.
However, this is not possible for all rings.

Can you engrave later ?

YES. For a subsequent engraved, we charge EUR 15 per piece of jewelry.
In wedding rings purchased from us, this is free, here only the shipping costs for delivery & return you have to pay.

Could you also make hand engravings ?

We have a very good engraver by the hand and can answer your question with a short “Yes” therefore.
We can also engrave by laser but texts.

SAFETY

Is there a risk, if I submit my personal information or my credit card number ?

Security and confidentiality of your data is important to us. Your details will only be used by us to process the order.
We can not see your credit card number, this service is performed by PayPal.
No fear of data misuse – the entire ordering process is completely confidential. For more information, see our Privacy Policy

PAYMENT

How can I pay?

Pay securely via PayPal, credit card (via PayPal) or bank transfer. In order to use external services such as Paypal you need there is no separate account!

If a payment by COD possible?

No. This payment we do not offer now.

Is a purchase on account possible?

No. This payment we do not offer now.

Can I pay in another currency?

You can pay in any currency via PayPal.
By bank transfer you can pay directly into euro on the account at the Raiffeisen Landesbank.

Can I pay with a bank transfer?

Yes, we accept payment by bank transfer and PayPal.
Even without a PayPal account can pay using their credit card.
For bank transfer, please quote your order number so that we can assign the remittance of your order.

Kasikorn Bank – Account # 341-2-39339-1 Swift: KASITHBKCHM

Bangkok Bank – Account # 1540561634 Swift: BKKBTHBK

Raiffeisen Landesbank – = BLZ 32000, account # = 7.22579 million, BIC = RLNWATWW, IBAN = AT713200000007225790

On what account number can I transfer?

All payment information will be provided when completing your order in a confirmation e-mail

What should I include as reason for payment?

Please enter as use only the order number that you received in the confirmation e-mail. Other or additional information in use can cause that your payment can not be allocated correctly or delay your order.

VOUCHERS

How do I redeem a voucher?

Please give to the voucher code in the coupon field to redeem at checkout.

WARRANTY

When did I claim under warranty?

Each article is subject to the statutory warranty period. In isolated cases, the manufacturer extended this period by more months (guarantee).
When the product fails, you have the option to send the item purchased from us back. We will forward this to test and if necessary repair on.